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buckskin3
Active contributor


Joined: 09 Aug 2014
Posts: 7
Location: US

PostPosted: Sun Mar 28, 2021 10:53 pm    Post subject: missing thumbnails Reply with quote

Since updating to 3.1.0 all my thumbnails are missing on one sieve & about half the thumbnails are missing on the other. I've shut it down, cleaned all my files, cache, etc. and problem remains.
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nev
Site Admin


Joined: 15 Sep 2004
Posts: 1110
Location: Sydney, Australia

PostPosted: Mon Mar 29, 2021 10:48 am    Post subject: Reply with quote

Curious. Let's see if we can figure this out.

What OS and OS version are you using?

Are you using a proxy or firewall?

What's your default eBay site?

Can you share your search details?
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nev
Site Admin


Joined: 15 Sep 2004
Posts: 1110
Location: Sydney, Australia

PostPosted: Mon Mar 29, 2021 10:49 am    Post subject: Reply with quote

And in Tools->Options->Sieve actions
do you have Use large thumbnails ticked or not?
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buckskin3
Active contributor


Joined: 09 Aug 2014
Posts: 7
Location: US

PostPosted: Thu Apr 01, 2021 5:05 pm    Post subject: Reply with quote

Windows 10 v.2004
proxy
ebay.com USA
large thumbnails ticked

Happy to share search results, what exactly do you need?

Could this have anything to do with a Firefox browser update? Since the update several random website thumbnails are missing that are not missing on chrome.
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nev
Site Admin


Joined: 15 Sep 2004
Posts: 1110
Location: Sydney, Australia

PostPosted: Fri Apr 02, 2021 8:05 am    Post subject: Reply with quote

The most likely issue is the proxy.
Is there some way you can test it without the proxy so we can narrow it down to that?
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buckskin3
Active contributor


Joined: 09 Aug 2014
Posts: 7
Location: US

PostPosted: Thu Apr 22, 2021 2:11 am    Post subject: Reply with quote

I took a break thinking it would resolve itself but hasn't. I turned off Proxy and still have no thumbnails.
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nev
Site Admin


Joined: 15 Sep 2004
Posts: 1110
Location: Sydney, Australia

PostPosted: Thu Apr 22, 2021 11:41 am    Post subject: Reply with quote

Is this on a laptop or desktop?
If it's a laptop, can you try one another wifi network somewhere else?
If a desktop, can you try a different computer/laptop using the same network?
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