www.auctionsieve.com
The AuctionSieve forums
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Post new topic   Reply to topic
View previous topic :: View next topic  
Author Message
buckskin3
Active contributor


Joined: 09 Aug 2014
Posts: 7
Location: US

PostPosted: Sun Mar 28, 2021 10:53 pm    Post subject: missing thumbnails Reply with quote

Since updating to 3.1.0 all my thumbnails are missing on one sieve & about half the thumbnails are missing on the other. I've shut it down, cleaned all my files, cache, etc. and problem remains.
Back to top
View user's profile Send private message
nev
Site Admin


Joined: 15 Sep 2004
Posts: 1144
Location: Sydney, Australia

PostPosted: Mon Mar 29, 2021 10:48 am    Post subject: Reply with quote

Curious. Let's see if we can figure this out.

What OS and OS version are you using?

Are you using a proxy or firewall?

What's your default eBay site?

Can you share your search details?
Back to top
View user's profile Send private message Visit poster's website
nev
Site Admin


Joined: 15 Sep 2004
Posts: 1144
Location: Sydney, Australia

PostPosted: Mon Mar 29, 2021 10:49 am    Post subject: Reply with quote

And in Tools->Options->Sieve actions
do you have Use large thumbnails ticked or not?
Back to top
View user's profile Send private message Visit poster's website
buckskin3
Active contributor


Joined: 09 Aug 2014
Posts: 7
Location: US

PostPosted: Thu Apr 01, 2021 5:05 pm    Post subject: Reply with quote

Windows 10 v.2004
proxy
ebay.com USA
large thumbnails ticked

Happy to share search results, what exactly do you need?

Could this have anything to do with a Firefox browser update? Since the update several random website thumbnails are missing that are not missing on chrome.
Back to top
View user's profile Send private message
nev
Site Admin


Joined: 15 Sep 2004
Posts: 1144
Location: Sydney, Australia

PostPosted: Fri Apr 02, 2021 8:05 am    Post subject: Reply with quote

The most likely issue is the proxy.
Is there some way you can test it without the proxy so we can narrow it down to that?
Back to top
View user's profile Send private message Visit poster's website
buckskin3
Active contributor


Joined: 09 Aug 2014
Posts: 7
Location: US

PostPosted: Thu Apr 22, 2021 2:11 am    Post subject: Reply with quote

I took a break thinking it would resolve itself but hasn't. I turned off Proxy and still have no thumbnails.
Back to top
View user's profile Send private message
nev
Site Admin


Joined: 15 Sep 2004
Posts: 1144
Location: Sydney, Australia

PostPosted: Thu Apr 22, 2021 11:41 am    Post subject: Reply with quote

Is this on a laptop or desktop?
If it's a laptop, can you try one another wifi network somewhere else?
If a desktop, can you try a different computer/laptop using the same network?
Back to top
View user's profile Send private message Visit poster's website
ray8735
Active contributor


Joined: 16 Feb 2015
Posts: 9

PostPosted: Sun Jun 20, 2021 10:27 am    Post subject: Thumbnails Reply with quote

This issue 'missing thumbnails' appears unresolved but I think might be more widespread. I have posted a similar issue 'problem with thumbnail pictures' and so has one other person also titled 'missing thumbnails' all in the last few months. Seem to be using different browsers too. As a subsidiary question, is it possible to reload AS without losing 'trash words'?
Back to top
View user's profile Send private message
nev
Site Admin


Joined: 15 Sep 2004
Posts: 1144
Location: Sydney, Australia

PostPosted: Thu Jun 24, 2021 8:37 am    Post subject: Reply with quote

Yes, you can reinstall AuctionSieve without losing your sieves.
Just as a precaution, you can backup your files. See the FAQ for backup locations:
http://www.auctionsieve.com/support/faq/#backup_windows
http://www.auctionsieve.com/support/faq/#backup_mac
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group